Sent your deposit on the wrong network?
It's the most common crypto-casino deposit mistake: the coin was right, but you sent it on a network the operator doesn't credit for that coin. Whether you can get it back comes down to one thing — whether the network you used and the one the operator expected belong to the same address family.
Is it recoverable? The network-family rule
Every network belongs to a family. Funds are only recoverable when the operator can control the destination address on the chain you actually used.
| You sent on | Operator expected | Recoverable? | Why |
|---|---|---|---|
| Any EVM chain | Same 0x address, different EVM chain | ⚠️ Sometimes | One key controls the same 0x address across all EVM chains, so the operator can sometimes sweep the funds — if they support that chain. |
| EVM (0x…) | Tron (T…) | ⛔ No | Different address scheme and keys; the operator cannot access the funds. |
| EVM or Tron | Solana / Bitcoin / native L1 | ⛔ No | Incompatible families — funds are unreachable by the operator. |
| Correct network | Correct network | ✅ Credits | Just wait for confirmations. |
EVM family = Ethereum (ERC-20), BNB Smart Chain (BEP-20), Polygon, Avalanche C-Chain, Arbitrum, Optimism, Base. Source: shared secp256k1 key/address scheme across EVM chains. Verified 2026-06-22.
What to do right now
- Stop. Don't send anything else to the same address until you understand what happened.
- Find your transaction hash (TXID) in your wallet or exchange history, and confirm which chain it landed on via a block explorer.
- Contact the operator's official support with the TXID, the network you used, and the network you intended. The checker generates a ready-to-paste message.
- If it's an EVM↔EVM case, specifically ask whether they can sweep the funds on the chain you actually used.
- Never pay a "recovery service." See the warning below.
Recovery scams
The only parties who can ever recover funds are the operator that received them or the exchange that sent them — directly, for free. Anyone who DMs you, guarantees recovery, charges up front, or asks for your seed phrase is a scammer. Read how we verify recovery claims.
Per-operator recovery: what we track
For each operator we record whether they recover wrong-network deposits, any fee, and turnaround — verified by first-hand testing. Those figures are being measured and will appear on each operator deposit guide as they're confirmed; we publish nothing we haven't verified.
Avoid this next time
The cleanest fix is to deposit somewhere that supports multiple networks, so a mismatch is far less likely.
Related: missing memo or destination tag · deposit still pending · the same mistake on a withdrawal · run your case through the checker.
