Which coins need a memo or destination tag?

On deposits to a shared operator wallet, XRP needs a Destination Tag, and Stellar (XLM), EOS, Cosmos (ATOM), Hedera (HBAR) and Toncoin (TON) need a Memo. Coins like BTC, ETH, USDT, USDC, LTC and TRX do not use a memo.

I forgot the memo — is my deposit lost?

Usually not. The coins reached the operator's shared wallet; they just aren't linked to your account yet. Operators can normally credit them once you provide the transaction hash and the memo/tag you should have used. It can take time and isn't guaranteed, but it's far more recoverable than a wrong-network send.

Can I add a memo after sending?

No. The memo is part of the original transaction and cannot be changed afterward. Recovery is handled manually by the receiving operator's support team.

Missing memo or destination tag on a deposit?

Some coins are deposited to a single shared wallet that every player uses. The memo (or destination tag) is the only thing that tells the operator the deposit is yours. Leave it out and the coins arrive — but land in limbo until support links them to your account.

Short answer: a missing memo is usually recoverable — unlike a wrong-network send. The funds are at the operator's wallet; you just need support to attribute them using your transaction hash and the tag. Check your exact case.

Which coins require a memo or tag

Coin	Field name	Required on shared wallets?	If omitted
XRP	Destination Tag	Yes	⚠️ Usually recoverable
Stellar (XLM)	Memo	Yes	⚠️ Usually recoverable
Toncoin (TON)	Memo / Comment	Yes	⚠️ Usually recoverable
Cosmos (ATOM)	Memo	Yes	⚠️ Usually recoverable
EOS	Memo	Yes	⚠️ Usually recoverable
Hedera (HBAR)	Memo	Yes	⚠️ Usually recoverable
BTC, ETH, USDT, USDC, LTC, TRX, SOL	—	No memo	✅ N/A

Memo/tag requirements are properties of the chain, not the casino. Source: XRPL destination tags; Stellar/EOS/Cosmos/Hedera/TON memo fields. Verified 2026-06-22.

How to recover a no-memo deposit

Locate your transaction hash (TXID) in your sending wallet or exchange.
Find the memo/tag you should have used — it's shown on the operator's deposit screen for that coin.
Open a support ticket with both, plus your account username. The checker writes this message for you.
Be patient — manual crediting of shared-wallet deposits can take hours to days.

Never pay to recover it

Only the operator's official support can credit a no-memo deposit, and they do it for free. Anyone charging a fee or asking for your seed phrase is a scammer.

Skip memos entirely next time

Memo mistakes only happen with shared-wallet coins. Depositing somewhere that gives you dedicated addresses and doesn't rely on memos removes the risk.